 From 1st January 2002, all the House of Hardy branded and manufactured
carbon-fibre rods which are detailed in the 2002 catalogue and price list
carry an Unconditional Lifetime Guarantee (ULG) for the original owner.
For this guarantee to become effectivFor thie, you must make sure you get your
dealer to stamp and date the Warranty Card attached to each rod, then
complete and return the card to the Customer Service Department (CSD) at
House of Hardy within 21 days of purchase. Take a photocopy for
your own records. Please keep with your dealer's receipt in a safe place.
Original owners resident overseas should contact their local
dealer/distributor for details.
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 The
ULG applies to the original owner only. It is given in addition to your
statutory rights under the laws of England and Wales.
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The ULG applies only to all new and
current House of Hardy carbon fibre rods purchased from an authorised
Hardy dealer effective January 2002.
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The ULG does not cover intentional
breakage or ordinary wear and tear.
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A handling charge will apply to each
claim.
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House of Hardy reserves the right to
alter the handling charge without prior notice or warning.
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Please check with House of Hardy or
your local dealer for handling charge current at time of claim.
In the event of a claim, send your rod section(s) with your payment,
securely packaged to:
Customer Services Department, House of Hardy, Willowburn, Alnwick,
Northumberland, England NE66 2PF
You may send us your payment by cheque, or by credit/debit card in
which case, please give us your name as it appears on the card, your card
number and expiry date.
Broken sections
For tips, you need only send the bottom 10cm/4ins, for middle sections,
the bottom and top 10cm/4ins. For the butt section, the spigot and top
5cm/2ins. We will match a new replacement to the broken section. When
returning broken section, you must state model, length, line size and rod
serial number. Please advise daytime telephone number and daytime delivery
address.
Further information
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The original owner is responsible for
the cost of carriage and insurance of the rod to the Customer Service
Department (CSD) of House of Hardy, or to the distributor of his/her
country.
All Claims in the UK must be dealt with by the CSD directly.
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Return despatch and insurance charges
in the UK will be paid by House of Hardy.
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All other non-carbon fibre rods are not
covered by the ULG, but are covered by the existing Lifetime Warranty
against manufacturing defects and workmanship.
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The benefit of the ULG may not be
assigned or transferred to any other third party.
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Failure to return the completed ULG
within 21 days cancels any rights an original owner has to the ULG.
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Goods covered by the ULG will be
repaired or replaced at the discretion of House of Hardy.
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There may be colour/material and
specification variations in the replacement sections against the
original.
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The ULG does not cover consequential or
incidental damages.
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The ULG does not cover lost rod or rod
section(s).
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No associated ancillary liability due
to use of rod is accepted by House of Hardy.
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House of Hardy will so its utmost to
provide replacement sections for discontinued ranges, the supply of
which will take longer than normal. House of hardy will provide a
written quotation in such cases.
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