Hardy Rod Collection

Unconditional lifetime guarantee on carbon fibre rods

From 1st January 2002, all the House of Hardy branded and manufactured carbon-fibre rods which are detailed in the 2002 catalogue and price list carry an Unconditional Lifetime Guarantee (ULG) for the original owner.

For this guarantee to become effectivFor thie, you must make sure you get your dealer to stamp and date the Warranty Card attached to each rod, then complete and return the card to the Customer Service Department (CSD) at House of Hardy within 21 days of purchase. Take a photocopy for your own records. Please keep with your dealer's receipt in a safe place. Original owners resident overseas should contact their local dealer/distributor for details.

• The ULG applies to the original owner only. It is given in addition to your statutory rights under the laws of England and Wales.
• The ULG applies only to all new and current House of Hardy carbon fibre rods purchased from an authorised Hardy dealer effective January 2002.
• The ULG does not cover intentional breakage or ordinary wear and tear.
• A handling charge will apply to each claim.
• House of Hardy reserves the right to alter the handling charge without prior notice or warning.
• Please check with House of Hardy or your local dealer for handling charge current at time of claim.
   

In the event of a claim, send your rod section(s) with your payment, securely packaged to:

Customer Services Department, House of Hardy, Willowburn, Alnwick, Northumberland, England NE66 2PF

You may send us your payment by cheque, or by credit/debit card in which case, please give us your name as it appears on the card, your card number and expiry date.

Broken sections

For tips, you need only send the bottom 10cm/4ins, for middle sections, the bottom and top 10cm/4ins. For the butt section, the spigot and top 5cm/2ins. We will match a new replacement to the broken section. When returning broken section, you must state model, length, line size and rod serial number. Please advise daytime telephone number and daytime delivery address.

Further information

• The original owner is responsible for the cost of carriage and insurance of the rod to the Customer Service Department (CSD) of House of Hardy, or to the distributor of his/her country.
  All Claims in the UK must be dealt with by the CSD directly.
• Return despatch and insurance charges in the UK will be paid by House of Hardy.
• All other non-carbon fibre rods are not covered by the ULG, but are covered by the existing Lifetime Warranty against manufacturing defects and workmanship.
• The benefit of the ULG may not be assigned or transferred to any other third party.
• Failure to return the completed ULG within 21 days cancels any rights an original owner has to the ULG.
• Goods covered by the ULG will be repaired or replaced at the discretion of House of Hardy.
• There may be colour/material and specification variations in the replacement sections against the original.
• The ULG does not cover consequential or incidental damages.
• The ULG does not cover lost rod or rod section(s).
• No associated ancillary liability due to use of rod is accepted by House of Hardy.
• House of Hardy will so its utmost to provide replacement sections for discontinued ranges, the supply of which will take longer than normal. House of hardy will provide a written quotation in such cases.